1. Who we are
Violinor Interiors ("Violinor", "we", "us", "our") is an interior design studio based in Canberra, Australia.
- Business name: Violinor Interiors
- Phone: +61 2 6247 5611
- Address: 148 Bunda St, Canberra ACT 2601, Australia
- Website: violinor.com
2. Information we collect
We collect personal information that is reasonably necessary for our functions and activities, including:
- Contact details (name, email, phone number, address).
- Project information (property details, preferences, budgets, timelines).
- Communication records (enquiries, emails, feedback, testimonials).
- Website usage data (pages viewed, interactions), device and browser information, and approximate location.
- Payment and invoicing details (processed via secure third-party providers; we do not store full card details).
- Images or media you share for project purposes.
We collect information directly from you (forms, calls, emails) and automatically via cookies and similar technologies (see Cookies).
3. How we use your information
- To respond to enquiries and provide interior design services.
- To plan, manage, and deliver projects, including liaising with suppliers and trades.
- To send administrative updates, proposals, invoices, and important notices.
- To improve our website, services, and client experience.
- For marketing communications (with your consent where required).
- To comply with legal obligations and resolve disputes.
Legal basis (EU/UK): performance of a contract, legitimate interests (service improvement, security), consent (marketing, optional cookies), legal obligations.
5. International transfers
Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure recipients comply with the Privacy Act 1988 (Cth) and APPs or offer comparable protections (e.g., standard contractual clauses, data processing agreements).
6. Retention
We retain personal information only for as long as necessary for the purposes set out in this Policy or as required by law, then securely delete or de-identify it.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, use, or disclosure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have rights to:
- Access and request a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for marketing or optional cookies at any time.
- Object to or restrict certain processing (EU/UK).
- Data portability (EU/UK).
To exercise these rights, contact us (see Contact us). We may need to verify your identity.
If you are in Australia and have concerns about our handling of your information, you may also contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.
10. Children
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to this policy
We may update this Policy from time to time. Significant changes will be noted on this page with an updated date.
12. Contact us
If you have questions, requests, or complaints, contact us:
- +61 2 6247 5611
- 148 Bunda St, Canberra ACT 2601, Australia
- violinor.com